Q: How do I change the settings on my G3 X PAP Device?
A: Changes to your therapy settings including patient pressure must be handled by your physician or supplier, please reach out to them to discuss any needed changes to your therapy.
Q: I am concerned about the type of foam used in your devices because of the June 2021 Recall of some Philips PAP devices. Do you use the same type of foam in your devices?
A: Great News! The new G3 X is foam-free. The first standard-size PAP available in the U.S. engineered without polyurethane sound-abatement foam while maintaining quiet operation.
Q: How do I clean my G3 X Device?
A: Instructions for cleaning the Luna PAP devices can be found in your User Manual
Q: Does React Health offer an app for my device to track my progress?
A: Yes, the 3B Luna QR Code App. You can find instructions to download the app in the link below:
QR Code App Download Instructions (3bmedical.com)
Q: Do I have to pay to download the app?
A: The app is free to download for both iOS (Apple) and Android users.
Q: I am having trouble scanning my QR code, does this mean that my compliance data is not stored in my machine for my insurance company?
A: Compliance Data is stored internally in the machine. Your device will still record your data even if your QR Code does not work.
Q: Why do I get an invalid QR code message with I scan the QR code with the App?
A: There are 2 types of QR codes that can be displayed by the device. The regular QR code is a summary QR code that gives basic information. The QR+ code records detailed daily usage data. The detailed data found in the QR+ code is the information that is sent to our secure servers so your provider can review. You should be able to navigate to the QR+ code via the device menu and then use the Mobile App to scan the QR+ code.
Q: Why does the Mobile App sometimes flash and continue to scan when trying to scan a QR+ code?
A: The device will store and present up to 90 calendar days of data via the QR+ codes. Each QR+ codes contains roughly 40 days of data so when you have over 40 days of data the device needs to present 2 or possibly 3 QR+ codes. When the mobile app scans the 1st QR+ code it is encoded with a 1 of X. X can be 1, 2 or 3. If it is just 1 QR+ code, then the app will only scan once. If more than 1 is needed you will see flashing, which triggers the device to flip the 2nd and 3rd QR+ code. It is important that you continue to scan until the device has scanned all of the needed QR+ Codes
Q: My provider is asking me for my iCode. How do I find my iCode?
On the Luna G3 Devices you can follow the process below to find your iCode:
Accessing-Your-iCode-on-Luna-G3-Device-v.1.pdf (3bmedical.com)
Q: I received my compliance report but I would like more information on how to understand what everything means.
A: You can learn more about how to read and understand your reports by following the below link. Should you have specific questions related to your report or information on your report, please contact your care team. React Health cannot provide any interpretation of your specific report due to patient privacy laws.
Understanding-Compliance-Reports_CPAPAuto-CPAP_3B-ICCD-89.pdf (3bproducts.com)
Q: My CPAP came with a Black Filter, but my supplier sent me a white filter. Which one should I use?
A: CPAP devices are designed with ONE filter slot. Either the black (reusable) or White (disposable) filter can be used. You should not use BOTH filters at the same time.
Black Reusable Filters: can be washed according to directions found in the user manual. They are designed to be replaced every 6 months or when suggested by your care team.
White Disposable Filters are not designed to be washed. They are designed to be replaced approximately every 2 weeks or when suggested by your care team.
Q: How do I connect the Wi-Fi on my Device?
A: Wi-Fi requires an optional Wi-Fi module. The first step would be to check with your provider to see if you have a Wi-Fi module. If you do, you can connect the Wi-Fi module on G3 devices by following the linked process below:
Connecting-Your-Luna-G3-Device-with-a-Wi-Fi-Module-v.1.pdf (3bmedical.com)
